PineCare Terms of Use

Version 2026.16 · updated 2 November 2026

Summary

• PineCare is a notebook for your own health (and for relatives you keep it for): readings, doctor visits, papers, medicines.
• PineCare is not a medical device; it does not diagnose, does not treat and does not replace your doctor's advice.
• Your readings live on your iPhone — keep the device and its backups safe.
• Early-access period: the current version opens every feature for free, with no account and nothing to buy (section 5). When PineCare Plus / Ultra become available, they are bought and managed through the App Store.
• These Terms do not remove or limit your rights under consumer protection law.

1. Parties and scope

These Terms of Use are an agreement between you and Vietnam Pine Trading and Investment Joint Stock Company (VINAPINE., JSC), enterprise code 0110252761, registered office at 21st Floor, Charmvit Tower, 117 Tran Duy Hung, Trung Hoa Ward, Cau Giay District, Hanoi, Vietnam ("the Company").

• You accept these Terms by switching on the consent option on the welcome screen, where the full text is available to read. They are read together with the Privacy Policy.
• The licence to use the app downloaded from the App Store is also governed by Apple's Licensed Application End User License Agreement.
• PineCare is intended for personal use by people aged 18 and over.

2. What PineCare is — and what it is not

• A personal log: you enter readings from a lab report, a home device, or your own notes.
• The app converts units with standard factors and rejects values outside a plausible range to catch unit mix-ups. This does not judge whether a value is good or bad.
• Copying documents: when you photograph a paper, the app reads the text and (on iPhones with Apple Intelligence) uses on-device AI to draft the results, medicines and conclusions. It can misread: nothing is saved until you have checked it and tapped Save; compare every line with the original photo. Reference ranges and flags (H/L) are those printed by the lab — the app only copies them.
• Doctor reports are made by you from your own notebook; they are not a medical record from a healthcare facility.
• The trend report only compares the readings you logged (first, latest, lowest, highest). It uses no clinical thresholds and draws no medical conclusions.
• Measured by the app: heart rate and other figures the app measures with the iPhone camera are estimates with a margin of error that depends on light, movement and the phone. When you need an exact figure — especially to decide about medicines or treatment — check it against a medical device and ask your doctor. The app does not measure blood pressure, blood glucose, lipids or SpO₂ with the camera.
• Numbers from watches and the Health app: the app shows and analyses numbers recorded by your own devices; their accuracy depends on those devices.
• Assessments, advice and "Learn" articles: they compare your numbers with ranges from public guidelines and give general lifestyle suggestions. This is reference information, not a diagnosis or a treatment instruction for you; do not change medicines or treatment based on the app alone.
• Cardiovascular risk estimate: worked out with a published statistical model from what you fill in; it is an estimate for a group of people like you, not a prediction for you personally and not a diagnosis.
• Pregnancy notebook: only for recording information, appointments and reminders. PineCare does not monitor a pregnancy in place of a doctor and does not assess the condition of mother or baby. If anything seems wrong, seek care right away.
• PineCare is not a medical device. It does not diagnose, treat, prescribe or give medical advice, and it does not replace an examination by a health professional. Talk to your doctor about any decision on your health, medicines or doses.
• If you have signs of an emergency such as chest pain, difficulty breathing or sudden weakness, call your local emergency number (115 in Vietnam) or go to the nearest medical facility. Do not wait to log it in the app.

3. Your account

• You use the notebook on your iPhone without an account. A PineCare account is created only when you choose Sign in with Apple — to buy or restore PineCare Plus, or to send feedback. Keep your iPhone and Apple ID secure.
• The figures in the app are the ones you entered, shown exactly as entered. When you use them for medical care, check them against the original report.

4. Data on your device

• Readings are stored on your iPhone and are not synced between devices in this version. The Company keeps no copy, so it cannot restore readings if the app is removed or the device is lost, damaged or reset without a backup.
• We recommend turning on iPhone backup and regularly creating a notebook backup (Account › Back up and restore) that you keep somewhere private. Backup files are not encrypted; you are responsible for keeping them safe after you create them.
• When you delete your account, that account's readings on this iPhone are deleted too.

5. PineCare Plus and Ultra

• Early-access period (current version): every feature, including those listed below as Plus or Ultra, is open for free; the app has no accounts yet and sells no plan. The rest of this section applies once paid plans open in a later version: we will tell you in the app at least 15 days before they apply (section 9), and nothing you have recorded is deleted because of a plan.
• Always free: logging, app measurement, your own health notebook, doctor reports for the last year, data download and account deletion.
• Plus adds: the Reports tab (30-, 90- and 365-day trends for each reading, the full advice, 3- and 5-year doctor reports); watches and the Health app; 1 family notebook.
• Ultra includes everything in Plus, plus unlimited family notebooks and the pregnancy notebook.
• Price, term and any offer are shown by the App Store before you buy, based on your Apple ID's country. Payment is charged to your Apple ID.
• Free trial (if the App Store shows you one, for example 3 months of Ultra for new subscribers): when the trial ends the subscription becomes paid at the price shown, unless you cancel at least 24 hours before the trial ends. Each Apple ID can use a new-subscriber offer only once.
• When a subscription ends or you move to a lower plan: family notebooks beyond your plan's limit and the pregnancy notebook become view-only — you can still view, download and delete them, and reminders you set keep working. No data is deleted because a plan ended.
• The Company may give App Store offer codes (for example a lifetime plan for loyal customers). Each code can be used once, for one account.
• Subscriptions renew automatically until you cancel. Cancel in Settings › your name › Subscriptions at least 24 hours before the renewal date.
• Refunds for App Store purchases are handled by Apple under Apple's policies. This does not limit your right to complain to the Company about the quality of the service.
• Deleting your account does not cancel your subscription. Cancel it in Settings if you do not want it to continue.
• Your plan follows your PineCare account: you can restore purchases when you change iPhone.
• If the price changes, Apple notifies you through its own process. A period you have already paid for does not change.

6. Acceptable use

You agree not to:

• Access PineCare systems without authorisation, probe or overload them, or interfere with them.
• Use another person's account without permission.
• Keep a notebook for another person without their consent (unless you are their legal representative or guardian — for example, a parent keeping a notebook for a child under 18).
• Use PineCare to provide medical examination or treatment services to others.
• Copy, resell or commercially exploit the app in breach of the law.

7. Intellectual property

The PineCare name, logo, interface and content belong to the Company or are lawfully licensed to it. The Company grants you a personal, non-exclusive, non-transferable right to use the app. The data you enter belongs to you.

8. Service quality and liability

• The Company provides PineCare with reasonable care and fixes reported defects within a reasonable time.
• The log on your device works offline. Some functions, such as sign-in, purchases and restoring purchases, need a connection and may be briefly unavailable during maintenance or when Apple's or our hosting provider's systems have problems. Where possible we tell you in advance in the app.
• The Company is liable for damage caused by its fault in accordance with the law. The Company is not liable for damage arising solely from: (a) inaccurate figures entered by the user; (b) self-diagnosis, taking medicines or changing treatment based on figures in the app without the advice of a health professional; (c) loss of data on the device because the device was lost, damaged or erased without a backup; or (d) force majeure — unless the Company is at fault.
• Nothing in these Terms excludes or limits the Company's liability, or your right to complain or sue, under consumer protection law.

9. Changes to the service and to these Terms

• We may improve, add or remove features to make PineCare better.
• If we change these Terms in a way that affects your rights, we tell you in the app at least 15 days before the change applies and ask you to accept again. If you do not agree, you can stop using PineCare, delete your account and cancel renewal; a Plus period you have paid for keeps its benefits until it ends.
• If we stop providing PineCare, we give at least 30 days' notice, explain how to download your data, and settle any paid but unused period in accordance with the law.

10. Termination

• You can stop using PineCare and delete your account at any time, in the app.
• The Company suspends or closes an account only at the request of a competent authority, or when the account is used to attack or harm our systems or other people. We tell you the reason unless the law forbids it or immediate action is needed to prevent harm. You keep the right to complain about that decision.

11. Governing law and disputes

• These Terms are governed by the laws of Vietnam.
• If something goes wrong, please contact us first so we can resolve it quickly. You may choose negotiation, mediation, arbitration or the courts as provided by consumer protection law.
• If the Vietnamese and English versions differ, the Vietnamese version prevails.

12. Contact

Vietnam Pine Trading and Investment Joint Stock Company · phone +84 24 3903 0088

• Email: info@pinecare.vn
• Website: https://pinecare.vn